Background
Yeeld is a financial technology company that provides automated surcharging infrastructure and advisory services to help merchants and platforms recover credit card processing fees. Yeeld's operations team was drowning in benefits admin. They managed multiple carriers by hand. Payments went out manually every month. Employees constantly had questions the team had to field one by one. Multi-state coverage made it worse, since every new state meant signing up with a new provider.
Approach
Yeeld moved its benefits onto a single platform with Thatch instead of juggling carriers separately. The switch connected directly with their existing Gusto payroll system. Employees got a Thatch card to use on qualified expenses through the Thatch Marketplace. New hires now enroll themselves using self-service tools instead of waiting on the operations team.
Outcome
Costs came down about 7% per employee. Most employees still have money left over to spend through the Thatch Market on qualified expenses. Freed from manual admin work, the operations team put that time back into the core product instead. Employees who used to complain about their old provider now say the experience feels modern and easy to use. Support has been fast and responsive, even for harder cases like state exchange coordination.
💬 “We were honestly so tired of dealing with the expensive, limited alternatives that we were eager to try something new. Thatch delivered exactly what we needed.” — Mira Boora, COO, Yeeld